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Doorbell wired

MikeB22
Community Member

Our Nest Doorbell lost connection to our home WI-FI so in order to reconnect I need to scan the QR code on the back of the camera but the QR code ink has rubbed off along with the serial code. Any help?

10 REPLIES 10

Sharonb
Community Member

I am in a similar situation but I just moved to a new home with a wired doorbell but can’t add to my app as can’t detach the doorbell to look behind to scan the QR code or use the numbers. 

MikeB22
Community Member

Hi Sharon, if you push a paper clip into the tiny hole on the base of the camera it will then detach from the base. Hope this helps?

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue?

 

Best Regards, 

Brad.

aatienza
Community Specialist
Community Specialist

Hey folks,

 

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 


Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey folks,

 

I'd like to bump in here to make sure that you've seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.


Thanks,

Archie

MikeB22
Community Member

Hi. I have not seen any response as yet. 

aatienza
Community Specialist
Community Specialist

Hey MikeB22,

 

Sorry for the delay. If you have a hard time reading your Nest product’s entry key or serial number, take a picture with your phone’s camera. Then open the picture in your photo app and zoom in.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey MikeB22,

 

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 


Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey MikeB22,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Archie

Brad
Community Specialist
Community Specialist

Hey folks,

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad