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Doorbell with battery

Fultonj12
Community Member

Can’t reconnect doorbell after installing new router 

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@Fultonj12 

Unfortunately, Google Nest does not make it easy to update Wi-Fi settings, so they recommend that when you get a new router/modem, you set the network name (SSID) and password to the same values used on your old router/modem. That way, you don't have to update your Google Nest devices. That's what we did when we got a new router/modem.

If you don't do this, then you have to remove the device from the Google Home app and do a factory reset while you are still on the old Wi-Fi system.

https://support.google.com/googlenest/answer/9223711?hl=en#zippy=%2Ctry-the-same-network-name-and-pa...

 

aatienza
Community Specialist
Community Specialist

Hey Fultonj12,

 

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. A few questions: what error message are you getting when connecting your Nest Doobell (Battery) to your new Wi-Fi router? What's the status light of your doorbell? Also, what troubleshooting steps have you done so far? 

 

Check out this link for additional help.

 

I appreciate the help, MplsCustomer.

 

Thanks,

Archie

JenniferV
Community Specialist
Community Specialist

Hello there,

 

How's it going with your device? Still need help?

 

Thanks for the help here, MplsCustomer and Archie.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi Fultonj12,

 

We haven't heard from you in a while so we’ll be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer