Doorbell

[Joennie]

I bought this new doorbell wireless setitup no problem then time came to recharge.

I did. 

App says reinstall to ...

Failure all the time - so

 did a restart- did not work

Did factory reset- did not work

Reboot modem, wifi... then used another phone to reinstall- did not work

Always same issue. 

I install once then app say everything good, I unplug doorbell, doorbell say fully charged reinstall to connect and when I try to reinstall, nothing happen

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Joennie]

Yes, I still need help.

The doorbell is on the shelve since

[Brad · Accepted solution]

Hey there,

Thank you for your patience. I believe that you have a faulty device. My suggestion would be to get it replaced. Please first fill out this form so we can collect some important information from you. Once the form is submitted, you will have your case number. Please be aware that this thread will be locked. 

Best Regards,

Brad.