Double charged

[KellytB]

I’ve been double charged for my nest camera through Nest and now again through Google. I can’t find a phone number or get a hold of anybody to get my refund.

[MplsCustomer]

@KellytB 

If you've been double-charged for your Nest Aware subscription, you could try the "Contact us" option under "Nest Aware Premier Care" on the page below. It says "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159?hl=en&co=GENIE.Platform%3DAndroid

[Brad]

Hey there,

I can imagine this has been stressful for you, and I would like to look into this further. Please fill out this form, and a higher tier of support will reach out to you with next steps. 

As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement. 

Best regards,
Brad

[aatienza]

Hi there,

It's us again. Were you able to fill out the form?
 

Thanks,
Archie

[aatienza]

Hey there,

How's it going? Do you still need our help with your device? If so, please fill out this form.

Thanks,

Archie

[janthadeus]

Hi KellytB,
 

I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks for the help here, everyone!

Best,

JT

[KellytB]

Ok I will wait to hear back 

[janthadeus]

Hello there,

Got it — keep us posted. We're here to help.

Thanks,

JT

[janthadeus]

Hi there,

Checking back in — how's it going? Still need our help?

Regards,

JT

[janthadeus]

Hey there,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.
 

Best,

JT