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Download Nest Video from Google Home App But No Download button?

lepierce3
Community Member

I have a video I want to download from my Nest Cam using my Google Home App (Android). I saw this and a bunch of other things saying to click the download button, but when I follow the steps, I don't see a download button? I've attached a screenshot of what I see. I really need this video, so any tips? Thank you! 

 

messages_0 (6).png

7 REPLIES 7

MplsCustomer
Bronze
Bronze

@lepierce3 

You have to click on the three dots in the upper right corner and select "Save clip to device".

On iOS it gets downloaded to Photos, and you have to give the Google Home app permission to access Photos; I selected permission for Selected Photos only, and when I download a clip, the first time I was asked if I wanted permission just for the selected photo (apparently the one I was downloading) or all photos. On subsequent clip downloads I don't get that prompt.

You've doubtless discovered that with the new cameras in the Google Home app, you can only download detected events and cannot manually edit a clip.

messages_0 (7).png

This is all I have on android when I click the 3 dots. 

@lepierce3 

That's odd. On iOS we have these choices.  Maybe an Android customer will comment.  Do you have a Nest Aware subscription?  If not, was this clip within the last 3 hours when you accessed it?

IMG_862D0B020D10-1.jpeg

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Thanks for your help, @Cathal_S!

Best regard,
Brad

aatienza
Community Specialist
Community Specialist

Hey folks,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.
 

Regards,

JT

Cathal_S
Gold Product Expert
Gold Product Expert

Hi there,

If you tap on the 'Event details' button then on the next screen you will see a download button at the top of the screen.

 

 

Regards,
Cathal