Drop Cam Replacement Offer?

[Wtped]

Hi

I have 3 Drop Cams HDs, 1 Nest-cams, 1 Drop Cam PRO- 5 total Cameras all with the subscription recording.  I only received an offer for 1 replacement cam for when these go dead April 2024.  Is that all I’m offered? 

thanks

[ReginaS]

Hello Wtped,
 

Thanks for reaching out to the Google Nest Community.
 

I’d be happy to look into this for you. I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. Let me know once you’re done.
 

Cheers,
Regina

[ReginaS]

Hi there,

We have not received your form. Please respond to this thread once you have completed it.

Best,
Regina

[Wtped]

It’s completed 

[ReginaS]

Hey there,
 

Cool! We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

Kind regards
Regina

[Wtped]

Was a response sent yet?

Thanks

[EdmondB]

Hey Wtped, 

Our support team sent you an email about some requirements for the replacement of your dropcam. 

Let me know if you need further help.

Best,
Edmond

[tmitch2315]

What do I need to do to get replacement offer for my dropcampro?  email is #

[Lance_L]

Hello everyone.

@tmitch2315, good question. Please check your inbox, spam, or junk folder for an email from the Google Nest Customer Care Team with the subject “Your Google Support Inquiry: 7-4359000034884.” Just reply to that email with the requested information so the support team can help you further.

@Wtped, the support team has sent an email on how to redeem the replacement Nest camera. Let’s continue through that channel.

Reach out if you have any questions.

I appreciate your help, Regina and Edmond.

Regards,

Lance