DropCam and NestCam history

[mkuck]

Hello. Recently, my NestCam Outdoor quit recording 10-day video history. On the same account, my Dropcam and Dropcam Pro and Dropcam HD continue to work fine. I have a subscription to Nest Aware.

Any thoughts are appreciated. I've tried to upgrade to Nest Aware Plus (as an experiment) but am unable to.

[MplsCustomer]

@mkuck 

I'm not sure how you HAD 10-day video history on your Google Nest Outdoor Camera if you have a "Nest Aware" subscription and NOT a "Nest Aware Plus" subscription, unless you have (or had) a 1st gen per-camera Nest Aware subscription for 10 days of history. Here's what you get with each subscription:

https://support.google.com/googlenest/answer/9681538

You can check your subscription here:

https://store.google.com/subscriptions

You should be able to click on your subscription to get a new screen with a "Change plan" option that would let you upgrade from "Nest Aware" to "Nest Aware Plus".

Each of these plans apply to all cameras and doorbells in the same Google Nest "home/structure".

You can also check your subscription for each camera in the Google Nest app by going to Settings | Nest Aware.

If you can't resolve this, you could try the "Contact Us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[EmersonB]

Hi everyone,

@mkuck, thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, did you just renew your subscription? In case you do, have you checked if you're signed in to your same email address and applied the subscription to the same home structure?

Looking forward to your response.

I appreciate the help, MplsCustomer.

Regards,

Emerson