Dropcam replacement offer

[artlam]

I never received a dropcam replacement offer and I’ve been a nest aware customer for several years. Still is.

[artlam · Accepted solution]

Not yet. Hoping someone from Google support team will. I’ve been almost a decade old customer.

[Lance_L]

Hello artlam,

Thanks for reaching out to the Community. I'd be happy to take a look into this for you. 

I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.

Best,

Lance

[Lance_L]

Hi artlam, 

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Regards,

Lance

[artlam · Accepted solution]

Not yet. Hoping someone from Google support team will. I’ve been almost a decade old customer.

[EdmondB]

Hey everyone, 

@artlam, we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. 

@lewisvolpe, we'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Best,
Edmond

[artlam]

I filled out the form… but no response for days now 

[Lance_L]

Hi all,

@artlam, we’re sorry for the delayed response here. Our support team has reached out to you via email. You may continue the conversation on that channel and reply with the requested information.

@lewisvolpe, we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

Thanks for the help, Edmond.

Cheers,

Lance

[artlam · Accepted solution]

No one helped yet. I filled out the form and an email came that says the formed was received. Then, nothing. Hoping for help. 

[EmersonB]

Hey folks,

@artlam, I made a follow up with our support team and they've sent you an email. In case you don't see it from your inbox, try checking it to your spam, junk or trash folders.

Looking forward to your response.

I appreciate your help, Lance and Edmond.

Thanks,

Emerson

[lewisvolpe]

I also have not received a dropcam replacement offer. Been using dropcam pros since the start. Can't find anyone that can help.

[lawyerkelly]

Me too! Please tell me how to get the drop cam replacement!

[Jenelyn_O]

Hi lawyerkelly,

Thanks for checking it with us. A few questions: when did you purchase your Nest Drop Cam? In what country are you located? Please tell us more about your concern.

Best,

Jenelyn

[lawyerkelly]

Purchased in 2012.  USA.

[Jenelyn_O]

Hi there lawyerkelly,

Thanks for letting us know. Please fill out this form as I'll hand it over to our team for more options. Please let me know once you're done. 

Regards,

Jenelyn

[Lance_L]

Hey everyone,

@lawyerkelly, we haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Thanks for the help, Jenelyn.

Best,

Lance

[EdmondB]

Hi LibertySuites, 

We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Best,
Edmond

[LibertySuites]

Hello EdmondB,

I have a total of 15 cameras but only received the promotion for 2.   How can I get the other 13 replaced?

Thank you.

[EdmondB]

Hi there, 

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. 

Cheers,
Edmond

[LibertySuites]

I just got an email saying that my Dropcams will not be supported after April.  What are loyal users supposed to do?

[crashg]

Same! I have six Dropcam and Dropcam Pro cameras that I have been informed will not work after April of this year. I graciously received two replacement cameras from Google, but unsure what to do about the other four. Is there a link current users/owners can utilize to purchase replacement cameras at a discount? Thanks in advance

[TXMIKEWISE]

What camera did they replace with?

[LibertySuites]

Nest cam, indoor wired. 99 bucks. Promotion is two free cameras.  I have 15 that need to be replaced 😞.

[TXMIKEWISE]

Seems there should be some sort of cloud video storage solution that would allow use of the drop cams, as many as there are.

[LibertySuites]

No, only two. The other 13 I own which have become bricks must be replaced at my cost.  Sorry Google,  I'll sell the two replacements you sent and will buy 15 from someone else.  Horrible customer support. 

[NotSoHappy]

I agree.  Seems like they could have at least allowed the Google Home app to see live views of the old cameras (and dropping the video recording ability). Instead, we get a “here’s two and we are rendering your other six obsolete just ‘cuz we want to”

[LibertySuites]

Eufy makes a good product.

[ByronP]

Hi folks,

Thank you for posting. Sorry for the inconvenience about the replacement.

Here is the link you can fill out to contact our tech support directly for further assistance about redemption.

I hope this helps.

Regards,

Byron

[Vpenniman]

Vpenniman Im also looking for help with this issue. I never received a dropcam replacement offer and I’ve been a nest aware customer for several years also. Help Please!

[Vpenniman]

Hello still waiting for a response is there a support person who can help me with receiving your replacement offer for the 2 Dropcams I have that will stop working in April 2024. I did not receive the email please resend! 

[EdmondB]

Hey everyone, 

@Vpenniman and @crashg, we'd love to help you out with this. Could you please fill out this form? Once you're done, just let me know.

Cheers.
Edmond

[marwanshurrab]

Hi what about me can I also fill the same form?

[Vpenniman]

Hello, I filled out an, sent the form. Please respond as so as possible.

Thank You 

[EdmondB]

Hi there, 

Thanks for filling out the form! Our support team will send you an email soon to help you out. If you have any more questions or concerns, please let us know.

Cheers,
Edmond

[marwanshurrab]

Hi Edmond,

I also need help I have a dropcam that will lose support in April but didn't receive the replacement offer. Can you please let me know what to do. Thanks.

Regards

[EdmondB]

Hi marwanshurrab,

We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Best,
Edmond

[marwanshurrab]

Hi Edmond,

I have filled the form as requested. Please confirm receiving it. Thank you.

[EdmondB]

Hey there, 

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. 

Cheers,
Edmond

[marwanshurrab]

Hi,

I also need help I have a dropcam that will lose support in April but didn't receive the replacement offer. Can you please let me know what to do. Thanks.

Regards

[Kbizz]

I also never received a drop cam pro replacement offer. 

[Lance_L]

Hello folks,

@Kbizz, thanks for joining us. Let’s check this out — could you fill out this form and let me know once you’re done?

All the best,

Lance