During set up when the "Connecting to joining device" is running the "Something went wrong" appears

[JohnF]

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Original poster: Martin Dan W 

My first camera was installed without problems. When I try to install my 2nd camera at the "Connecting to joining device" screen I received the "Something went wrong" error message. I have rebooted and repeated my attempts to install multiple times, but have not succeeded.

[Amymacken]

I have the same problem right now. Was there ever a solve for this?

[Tech-84]

To solve the issue you must turn off your router and turn it back on when during set up it asks you the WiFi network.

[aalexjacob]

It's not working, it says something went wrong. I factory reset the doorbell and rebooted the phone. I turned off the wifi. I plugged the doorbell into a laptop. All it does is blink white. When I try to set up using the google home app, it gives me same error as in the thread.

[Amymacken]

It didn’t work for me either. I say on the phone with support for 3 hours, tried everything, escalated the issue to a senior person an no fix. They said it is not a known issue. Tech were supposed to call me back in a few days and they did, but only to ask me more questions that I had already answered. I returned to item and am purchasing the wired versions instead so that I have the ability to view live stream more than 5 mins at a time

[aalexjacob]

Customer service was able to resolve this issue very easily. They asked me to initialize the device near the "nest connect" device while it was plugged into a proper power source and not a laptop. Worked like a charm. Great job support team.

[slawyer711]

I think I've tried everything, but I do suffer from a lack of understanding the terms you used.  What is the device you were instructed to initialize?  What is the "nest connect device"?

[MelbaDT]

Hey slawyer711, 

Thanks for posting. 

What specific Google or Nest camera are you trying to install? Do you happen to have other Nest devices that are currently on this same Wi-Fi network? Also, what exact message or code are you getting when trying to have your camera connected to your Wi-Fi network?

Best, 

Melba

[SteveT1]

Hi everyone,

Just wanted to jump in here to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Regards,

Steve

[SteveT1]

Hey everyone.

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve