I am reaching out to express my concerns regarding the recent decision to end the life (EOL) of the Dropcam series cameras.
As a loyal customer for over ten years, this decision has significantly impacted me. I currently own six Dropcam cameras, all of which are functioning perfectly. I am struggling to understand the rationale behind EOL-ing a product without providing adequate replacements or support for existing, working devices.
While I appreciate the offer to replace one camera, this solution falls short given that I have a total of six cameras in use. This partial replacement strategy leaves me with what are now-useless devices, despite my significant investment in your products and subscription services over the years.
Moreover, the communication and response from the Nest support team have been less than satisfactory. It took over a week to get a response via the Facebook Chat support, and when I finally received an email, it was directed to my Gmail junk folder, further complicating the communication process.
I have always advocated for and trusted in the quality and reliability of Nest products. However, this experience has left me feeling undervalued as a customer. I urge you to reconsider your approach to product EOL policies and customer support, ensuring loyal customers like myself are not left with obsolete devices without any reasonable alternatives or compensation.
Thank you for your attention to this matter. I look forward to a more favorable resolution that acknowledges the loyalty and investment of your long-term customers.
