Error in reinstall of Nest Doorbell and Nest Camera

[npatel318]

I had 2 houses with 2 Nest doorbell batteries and 2 Nest Battery Cameras at each house.  I installed them all under my email at each house.  I bought the nest aware subscription at house A for the year and was on the trial at house B.

My house A nest aware stopped working and had an error!  On the app is said my subscription was over and online its said Attention required.

Google support said something about the 2 subscriptions crossing wires and creating the error, they suggested that house B be under a different email. 

So I deleted house B (parents house) from my Google Home app, and told my parents to install all the items under one of their emails....

And now every item they try to scan in with the QR codes ends in the error "Something went wrong with the installation, try again."  Google support has been no help, I have had to pay for my house A Nest Aware subscription for a 2nd time as higher up support has not responded at all!

Any help/suggestions welcome!

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.