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Ever since I got Google fiber, my nest cameras will not connect to it

Subseven
Community Member

I’ve had my cameras for a while and they moved with me everywhere. Everything was fine until I got Google fiber and I cannot get them to connect anymore. Can someone please help me with this?

3 REPLIES 3

zoeuvre
Community Specialist
Community Specialist

Hi Subseven, 

 

Thanks for reaching out to us, and I'm sorry to hear about the situation. Please answer the following: 

 

  • Has your Nest Camera been paired before?
  • What type of Nest Camera do you have?
  • How far have you gotten in pairing your device?
  • What’s the color of the LED status light?
  • How far is the device from your Google fiber?
  • Can you connect to the internet with other devices?
  • Are there any other devices that experience issues with the Wi-Fi?
  • Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the device you want to pair? Those devices could interfere with the Wi-Fi or Bluetooth signal.

 

I'll look forward to your response. 

 

Best,

Zoe

zoeuvre
Community Specialist
Community Specialist

Hi there, 

 

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.
 

Thanks,

Zoe

zoeuvre
Community Specialist
Community Specialist

Hello Subseven, 

 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.
 

Regards,

Zoe