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Everyone find their expensive Nest Doorbell facial recognition is useless

Tammy1988
Community Member

You identify and register familiar faces time and time again only to find about half the time the useless Cameras can’t recognise these registered faces!

I feel like I’ve been scammed!

3 REPLIES 3

aatienza
Community Specialist
Community Specialist

Hey Tammy1988,

 

I'm sorry for the delayed response. These algorithms learn and improve over time. If your camera identified someone incorrectly, you should delete incorrect snapshots in the face library as soon as possible. This will reduce the chance of that person being misidentified again.

 

  1. Open the Google Home app.
  2. tap Settings > Nest Aware > Familiar face detection.
  3. Tap a person in the face library.
    • If an image shows the wrong face (for example, the image doesn’t match the person or isn’t of a real face), tap and hold the image to highlight it, then tap Delete to remove the snapshot.

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey Tammy1988,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie