11-08-2022 11:14 AM
The timeframe for the content of my Google Home face library for my Nest Hello doorbell is only from last year, like for between May to December. Why? Where are the more recent faces spotted on the camera?
11-14-2022 09:54 AM
Hi there,
Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. You should be able to manage your saved faces, and either remove the old ones, or remove the ones that you feel don't match. You can always reset them, and the camera will pick them up again. Just depends on how long it takes the cameras to register the faces in the app.
Best regards,
Brad
11-17-2022 09:58 AM
Hi there,
Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.
Best regards,
Brad
11-17-2022 01:06 PM
11-18-2022 06:18 AM
11-21-2022 04:11 PM
Hey there,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
Thanks,
Archie
11-21-2022 06:24 PM
No thanks . It appears there is no way to go back in time past the 60 days with Nest Aware. I assume that the footage is erased by Google automatically after the 60 days.
11-22-2022 10:40 PM
Hey tpiper,
That's correct — the system will automatically erase the video history. Let us know if you have other questions as I'll be locking the thread after 24 hours.
Thanks,
Archie