09-16-2022 12:17 AM
How do you reactivate the detection. I have an issue with a familiar face but its not being detected even as a "person".
Answered! Go to the Recommended Answer.
09-28-2022 05:04 AM
Thanks Brad for that suggestion, tried that, still no joy.
I guess my next step is a factory reset...
Cheers
Glenn
09-28-2022 03:03 PM
Please let me know if your factory reset does the trick! If not, we can look into other options.
Best regards,
Brad
09-20-2022 05:24 PM
Hey Gah5,
Thanks for reaching out. Could you tell us the type of Nest camera you have? Also, do you have an active Nest Aware subscription? If so, try the steps below and let us know how it goes.
Home app
Nest app
Thanks,
Archie
09-21-2022 04:52 AM
Hi
Its a battery Nest Doorbell, and yes have an active Subscription
I already have some faces detected, and new faces have popped up ie Postie leaving a parcel.
I have a specific person that the face is not detecting.
I have already tried switching face detection off/on and have done it again.
The other thought I have is a maybe a device reset
Cheers
Glenn
09-26-2022 03:07 PM
@Gah5
Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.
Best regards,
Brad
09-28-2022 05:04 AM
Thanks Brad for that suggestion, tried that, still no joy.
I guess my next step is a factory reset...
Cheers
Glenn
09-28-2022 03:03 PM
Please let me know if your factory reset does the trick! If not, we can look into other options.
Best regards,
Brad
10-04-2022 08:51 AM
Hey there,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
I appreciate the help, Brad.
Thanks,
Archie
10-05-2022 01:16 AM
Hi Archie, Brad
I'm still testing, will advise soon
Thanks
GAH5
10-05-2022 09:06 AM
Hello Gah5,
Got it — take your time. We'll wait for your update here.
Thanks for the help, Brad and Archie.
Best,
Jennifer
10-06-2022 03:51 AM
All works now...got person (wife) registered now, seems to be working fine..
Cheers
Gah5
10-08-2022 10:49 PM
Hi everyone!
Awesome, we're glad to hear that it's been sorted out! Give us a shout if you have any other questions.
Thanks for your help here, Archie, Brad and Jennifer.
Best,
JT
10-11-2022 10:55 PM
Hey there,
As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
Cheers,
JT