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Face library

Chez952
Community Member

Complete newbie, got nearly everything working great except…when I appear on doorbell video it appears as ‘person’. (I don’t even appear as unfamiliar).Nowhere to add to face library. Son & his family gave the option to add. Have I missed something in the initial setup?

1 Recommended Answer

Chez952
Community Member

Thanks for that. I ended up deleting the faces in the library & started from scratch. “It’s” now giving me the option to know a face & add to library. 🤗

View Recommended Answer in original post

4 REPLIES 4

Rubes
Gold Product Expert
Gold Product Expert

There’s no way to add a new face until the camera actually detects an unfamiliar face. So for whatever reason, the camera is recognizing you as a person but seems to not be capturing your face.

In the camera feed, there should be a “People” tab where you can manage any faces the camera may have captured. In the settings under “Familiar Faces” you can further manage faces by deleting any as needed.

Chez952
Community Member

Thanks for that. I ended up deleting the faces in the library & started from scratch. “It’s” now giving me the option to know a face & add to library. 🤗

Brad
Community Specialist
Community Specialist

@Chez952

 

I am so happy to hear that it is now working for you! I will go ahead and mark this issue as resolved and lock the thread. Thank you for all of your patience!

 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hey there,

 

Thank you for all of your assistance, @Rubes! I am just checking in to see how things are going as there's been a lapse in activity on this thread.

 

Best regards,

Brad