06-15-2022 06:44 PM
Complete newbie, got nearly everything working great except…when I appear on doorbell video it appears as ‘person’. (I don’t even appear as unfamiliar).Nowhere to add to face library. Son & his family gave the option to add. Have I missed something in the initial setup?
Answered! Go to the Recommended Answer.
06-21-2022 03:33 PM
Thanks for that. I ended up deleting the faces in the library & started from scratch. “It’s” now giving me the option to know a face & add to library. 🤗
06-15-2022 08:27 PM
There’s no way to add a new face until the camera actually detects an unfamiliar face. So for whatever reason, the camera is recognizing you as a person but seems to not be capturing your face.
In the camera feed, there should be a “People” tab where you can manage any faces the camera may have captured. In the settings under “Familiar Faces” you can further manage faces by deleting any as needed.
06-21-2022 03:33 PM
Thanks for that. I ended up deleting the faces in the library & started from scratch. “It’s” now giving me the option to know a face & add to library. 🤗
06-21-2022 03:37 PM
I am so happy to hear that it is now working for you! I will go ahead and mark this issue as resolved and lock the thread. Thank you for all of your patience!
Best regards,
Brad
06-21-2022 09:53 AM
Hey there,
Thank you for all of your assistance, @Rubes! I am just checking in to see how things are going as there's been a lapse in activity on this thread.
Best regards,
Brad