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Familiar faces training

sanfelipeno
Community Member

Hello guys, I subscribed to Nest Aware for my Battery Doorbell. I was wondering how I can manage familiar faces? It doesn't even recognize me. I tought it was going trough Google Photos facial recognition Is there a way to control this? Is it in the the Home app?

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@sanfelipeno 

We don't use familiar face detection, but here is Google Nest Help's topic on the subject:

https://support.google.com/googlenest/answer/9268625

janthadeus
Community Specialist
Community Specialist

Hi folks,
 

Checking in — have you tried the steps in the article shared by MplsCustomer? If so, how did it go? Let me know if you need more help.

 

I appreciate your help, MplsCustomer.

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hey sanfelipeno,

 

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

 

Regards,

JT

EmersonB
Community Specialist
Community Specialist

Hello everyone,

@sanfelipeno, just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks for answering, JT and MplsCustomer.

Best,
Emerson