Floodlight 5Ghz

[rickytenzer]

My Nest Floodlight was connected to my 5Ghz network yesterday. This morning I was shocked to see it connected to my 2.4Ghz network (which is a totally different SSID). Not even sure how that's possible, unless the camera used a saved wifi password from my account. I reset the camera today to setup once more on the 5Ghz network and I was surprised to see that it was not detected. I proceeded to check the tech specs of the Floodlight and was floored to see that the 5Ghz network isn't supported on Canada but it is in the US. How is it possible that I was able to connect to the 5Ghz network a week ago but today I cannot? Is there any way to force it to allow 5Ghz like in the US?

[rickytenzer]

No one knows anything about this!?

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. I am afraid I cannot answer or assist you with this issue. This would be a question for Support, not for the Community Forums. 

Best Regards, 
Brad

[aatienza]

Hey rickytenzer,

Appreciate the help, Brad. I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. Also, you might want to check out this link for additional help.

Thanks,

Archie

[rickytenzer]

No, this is a product limitation that should be addressed. Exterior 5ghz networks have been allowed for four years already in Canada, there's no reason why this product should be hobbled at this point. 

[aatienza]

Hey rickytenzer,

We hear you. Our team is working hard to deliver the best experience for our users — we'll take this as feedback. Keep your eye on the Google Nest Community page https://bit.ly/3h9zod5 for any updates.

Check out this link on how to file feedback.

Thanks,

Archie

[aatienza]

Hey rickytenzer,

As we got our resolution here, I'm going to mark this one as resolved. Please feel free to open up a new thread if you need assistance. 

Thanks,

Archie