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Floodlight Camera

KattStarkk
Community Member

‎12-17-2023 06:34 PM

My floodlight is not automatically activating with motion.  I have changed the settings to respond (turn on) with hight sensitivity, medium, and low. None turn on the camera. I can activate the camera  (on and off) manually from the Google Home app, and adjust the light sensitivity. Both of those functions work. I can also turn the floodlights on and off in the app, so the lights are functioning. The security camera functions appropriately and starts recording when it. detects motion.  However, the motion detector is not activating the floodlights.  I have tried holding the reset button on the back of the camera and there were no changes. Please help 🙂 

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Lance_L
Community Specialist
Community Specialist

‎12-20-2023 04:39 PM

Hey KattStarkk,

 

Help’s here! Thanks for reaching out to the Community and sharing all the steps you’ve tried to fix the issue. I’d be happy to help you with the Nest Cam with Floodlight.

 

Let’s try to reset the camera again to factory settings to isolate the hardware issue. Follow the steps below:

 

  1. Save any video history on the device, if any. Follow this guide.
  2. Unmount the Nest Cam with Floodlight, and then locate the reset pinhole on the back of the device.
  3. Insert and hold the pin (you can use an unfolded paper clip or a thumbtack).
    1. At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
    2. At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone.
  4. Release the button. Your device will be restored to its factory settings.
  5. After the factory reset, your device will appear as "offline" in the app until you remove it. Also, the status light should be pulsing blue. If not, repeat step 3.
  6. To remove it from the app, open the app, then tap Settings > Remove Device > Confirm.
  7. Make sure the phone is connected to the same Wi-Fi network as the selected network for the Nest device.
  8. Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc.
  9. Cellular data should be turned off.
  10. If you have an iOS device, tap Settings > Privacy > Local Network and turn on Local Network Access for the Google Home app.
  11. Start adding the device back to the Google Home app.

 

Let me know if the issue persists.

 

Best,

Lance

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