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Floodlight camera light issues

Dieman
Community Member

I installed a new floodlight camera two months ago and everything worked fine.  Last week the floodlight disappeared from my home app, it's not listed there anymore but the camera still shows up.   Now I can't turn on and off the floodlight from my phone, a display I have in the kitchen, nor from a voice command.  The voice command says the floodlight is not setup.  The weird part is that the floodlight still comes on when it sees motion.   How can I fix this light issue?  

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

James
Community Specialist
Community Specialist

Hi there,
We just wanted to follow up one more time in case anyone else has any follow up questions or comments. If not, we'll go ahead and close this thread in another 24 hrs.

Thank you,
James

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.