Floodlight control

[Cameraandlights]

I have the nestcam floodlight and had it professionally installed and it was working fine until one day the floodlight tile on google app said it was offline.  I removed it and then have tried factory resetting multiple times.   Each time following instructions right to the point of yellow light and tone.  Each time it now only comes up in google home as only the camera and no floodlight control. Support told me to send credit information and they'd send a replacement but my electrician would bill me for a brand new install. 

There must be a better solution to get control of the settings within the app. I tried 8 times now. 

[Guarcax]

Hi @Cameraandlights!

Thanks for posting in the community.

I’m sorry for the inconvenience that you’ve been experiencing with your Nest Cam with Floodlights. I can see that it got disconnected and the floodlights stopped working, you have already tried factory resetting the device but when adding it back to the Google Home app it is just added as a normal camera. You have contacted us and was offered with a replacement. In order to receive further assistance, please fill out this form with all the necessary information, like the thread title or link and your username in the community. Once you've completed the form, let me know. Someone from my team will contact you shortly to help.
Keep me posted.

Best regards,

Daniel.

[Cameraandlights]

I am just wanting to get this particular device working correctly again.  I dont want a replacement as I mentioned I'd have to pay for another electrician to come out.  

The issue is the floodlight tile that should appear when both components are uploaded is not coming on the app.

I just need to know why that is not happening. 

[Guarcax]

Hi @Cameraandlights!

Thanks for your reply.

I can see that you would prefer to get your current Nest Cam with Floodlights working again as before because if you get a replacement, you will be billed by the technician. However, as you have already factory reset the device and also contacted our support department and exhausted all possible troubleshooting steps, then our best option will be getting the replacement.

If you have any other questions, you can keep posting.

Regards,

Daniel.