Floodlight will not connect

[Lbermudez]

I have spent in total 1400 to have electrician run the correct cabling, install the camera, and on the camera itself yet it does not connect. I have contacted support multiple times but the only possible reason it may be giving me the error code is because of the IOS update not being compatible and that a ticket has been sent to higher. So now, I’m basically left with expensive outdoor decor. I have restarted, added to new household, moved the router, used to different iPhones, an iPad, and an android yet none of them have worked. The thing is wired and mounted so it’s not easy to just replace at this point. Would really like any tips or help on this since we have thrived that have been breaking into cars and walking in our backyard. The floodlights do come on with movement, but it’s pretty useless if i can’t have video footage or it added in the app. 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I'm terribly sorry to hear that you're having these troubles. I understand how upsetting this could be, but I'm happy to assist you with this obstacle. I would suggest that because you have been working with Support, you should try to stay in contact with them on this case. I cannot think of an additional troubleshooting step to take besides checking to see if your iOS update is available or not. Factory Reset is also a choice, if you haven't done that yet. You can learn how here. 

Best Regards, 
Brad

[spa17]

I also wasted hours trying to connect to Google home using my android pixel 6 phone. I then tried my wife's apple phone and it connected with no problem. Clearly this is a software glitch which Google need to sort out. 

[MplsCustomer]

@spa17 

It seems that Google has problems getting its own Google Pixel phone to work with its own Google Nest application:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-home-mini-won-t-set-up-because-I...

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/can-t-actvate-google-nest-hub-with-pixe...

https://www.googlenestcommunity.com/t5/Blog/Heads-Up-Device-Activation/ba-p/176077

[janthadeus]

Hi everyone,

Thanks for your help here, Brad and MplsCustomer.

We appreciate your efforts and I know how you feel about this. No worries, we'll check this out. What's the status light of your camera? How far is the camera from the router? Also, what WiFi frequency band do you try to connect to (2.4 GHz or 5 GHz)? 

Give these steps a try:

• Close all the apps running in the background of your phone, reopen the Google Home app then try pairing your camera again.
• Bring your phone closer to the camera at least 10 to 12 inches.
• If possible try moving your camera closer to the router and it must be plugged in.
• If none of these would work, factory reset your camera then try it again.

Let us know how it goes.

Thanks,

JT

[aatienza]

Hey folks,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, JT.

Thanks,

Archie

[aatienza]

Hey folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie