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Floodlights no longer turn on

Wrijul
Community Member

When I installed it the floodlights worked at night.  Now when I go to live view they no longer turn on.  Also when I try to turn them on through the app they don't turn on either, as well as don't turn on with motion.

 

I checked the settings and everything looks good... just can't get the floodlight to turn on.  Installed on 8/6/22.

8 REPLIES 8

aatienza
Community Specialist
Community Specialist

Hey Wrijul,

 

I’m sorry you’re having trouble with this. No worries, we'll check this out. Could you try restarting your Nest Cam with Floodlight by unplugging it from the power outlet to refresh the connection? If that doesn't work, resetting it to its default settings might do the trick. Learn more here.

 

Let me know how it goes by replying to this thread.
 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey Wrijul,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie

Wrijul
Community Member

Sorry, didn't see the posts.  Spoke with google and they escalated it to their technicians for review and just waiting for a reply.  

 

Resetting it didn't work.  Moved furniture around it so nothing to reflect the infrared sensor.  Verified 120V applied.  Still doesn't work.  Lights did turn on when originally installed but never came back on.  Also auto night vision doesn't work.  Need to turn that on manually.  Seems like I just have a bad unit and need to swap it but I appreciate their help so I'm just waiting to see what they come up with first.  

 

I gave them screenshots of images at night, as well as my settings so they can see what is going on.

aatienza
Community Specialist
Community Specialist

Hey Wrijul,

 

Got it — let us know how it goes.

 

Thanks,

Archie

Wrijul
Community Member

Although I have spoken to Google Nest via chat several times, and they escalated it up to technician level, I'm not getting a reply on the simple question if I just have a bad unit.

Neither my floodlight comes on, nor does the night vision automatically turn on.  See attached.

I verified I have 120V connected and I moved both the angle of the camera, as well as any furniture anywhere around it in case the infrared beam was reflecting off something.  Still doesn't work.

Since it doesn't appear anyone is able to help further, I'll have to exchange through Home Depot... thankfully I bought the protection plan.Screenshot_20220902-225007_Home.jpg

Brad
Community Specialist
Community Specialist

@Wrijul

 

You will want to continue your conversation with Support, as they can help you best with your inquiry.

 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hey folks,

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread, and we'll be happy to help. We invite you to search the Community to see if a discussion is open and ongoing about your topic. If not, feel free to start a new thread. 

Best Regards,
Brad