Free replacement Google nest camera

[hsiehh5461]

 I have 3 nest cameras at home and Inhabe monthly subscription of Nest Aware. I just found out that Google will discontinue support service for Nest cameras next year and Google is offering free replacement and upgrade for these cameras to Google 2ne generation cameras. I think I missed the e mail from Google offering free replacement of these cameras. How else can I contact Google to get free replacement nest cameras. 

[MplsCustomer]

@hsiehh5461 

Google is NOT discontinuing support for Nest cameras, just for the old Dropcams, and has a 50% discount offer towards up to two of the 2nd gen Indoor Cameras. They apparently sent the email notice to customers who had Dropcams on an active Nest Aware subscription a month before the April 7 announcement. Here's a link to the post:

https://www.googlenestcommunity.com/t5/Blog/An-update-for-our-Nest-Secure-Dropcam-and-Works-with-Nes...

[Schnabby]

I have 4 Dropcams connected to my Nest Aware subscriptions.  I do not have a copy of the 50 percent discount email to upgrade and replace these.  These are used for monitoring and security so its essential I get these replaced before the shutoff.  Can this message be resent?  Thank you. 

[MplsCustomer]

@Schnabby 

You'd have to contact Support, using the link and instructions in the post below. Note that the offer only extends to 2 cameras, and they apparently have to have been online the month before the April 7 offer.

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[EdmondB]

Hey folks,

I'd like to jump in here and check if you've seen MplsCustomer's response. Let us know if you need more help by replying to this thread..

Thanks for the help, @MplsCustomer.

Best,
Edmond

[suzannatheo]

I lost the email with the link to order my free nest camera.  I have a dropcam and would like to order the replacement.  Could it be reissued? 

Thanks,

Suzanna Theodoras 

[EdmondB]

Hello everyone, 

We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Best,
Edmond

[EmersonB]

Hi everyone,

I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

Thanks for answering, Edmond.
 
Regards,
Emerson

[EdmondB]

Hello Splitshot2,

Last April, an email was sent by Google about an update that until April 8, 2024, it will stop supporting Nest Secure and Dropcam, and a special link was sent to get up to two free replacement cameras if you have an active Nest aware subscription. If you haven’t received any email about this, please fill out this form so that we can assist you. Let me know once you’re done.

Thanks for the help, @MplsCustomer.

Best,
Edmond

[Splitshot2]

As a valued dropcam, nest, and Google customer. I would hope that customer service from nest, or Google, would contact their customers like me who have supported their business for years, to help get these cameras changed out properly for their customers. This would be proper care of your customer base.

I look forward to hearing from you soon to help resolve this issue.

[MplsCustomer]

@Splitshot2 

Supposedly, Google Nest sent out emails to all Google Nest customers who had Dropcams that were active on Nest Aware a month before the April 7 announcement (https://www.googlenestcommunity.com/t5/Blog/An-update-for-our-Nest-Secure-Dropcam-and-Works-with-Nes...).

[EdmondB]

Hi there, 

I wanted to follow up and see if you were able to fill out the form?. Let me know if you have additional questions.

Regards,
Edmond