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Friend gave me an indoor nest camera and i cant get it to show up in the nest or google home app

andwhat1987
Community Member

So my buddy just gave me this nest camera and i have tried setting it up multiple times but cant get it to show up in the nest or google app i have gotten as far as to enter the 6 digit code under the bottom plate of the camera into the app but then it asks me to select the last four of the serial number that matches that on my device and nothing ever shows up it just stays blank no options apprear

5 REPLIES 5

JJNAILS
Community Member

I have the same problem where it asked me to scan the QR CODE but as my cam is second hand it doesnt come with QR Code. After inserting the 6 digit code underneath the cam nothing shows. Supposedly i need to choose the Serial Number

Dansquestions
Community Member

They have to remove it from the previous account it was attached too. Then they need to be factory reset. If this does not happen you won't be able to use it unfortunately.

Dan:

I set up a Nest Cam in my home, testing how to do it before installing it at my mother-in-law's. Are you saying I cannot set it up someplace else? Does Google have to remove and reset it?

Thanks!

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Best Regards, 

Brad.

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Thanks for visiting the Community.  

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. 

 

We hope you were able to get the help you need but if you're still having trouble, you might want to check out this link for additional information. 

If the issue persists, feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!

 

Thanks,

Archie