Gen 2 Doorbell Doesn't chime inside after setup

[Whitace]

I installed the gen 2 doorbell (wired).  After I made all of my connections before mounting it on the wall I hit the doorbell button (before finishing setup)... *ding dong* inside.. YES!!!... I finish the setup and now no audible sound from the chime inside.  If I factory reset and hit the button before finishing set up... ding dong inside... finish set up... Nothing.  I have played with the settings between electronic and non-electronic chime and still nothing... HELP!... when the bell is pressed it notifies me via my phone and otherwise works seamlessly.

[alex2023]

If you go to the Device features > Doorbell settings, do you have "Ring indoor chime" enabled?

[Whitace]

Yes I tried that... I thought I put it in my original post.  I've tried it both ways and nothing 😞

[alex2023]

Not sure I can help then. Maybe check this article: Nest Doorbell Chime Not Working? (How to Troubleshoot) - Smart TechVille

[EmersonB · Accepted solution]

Hi everyone,

@Whitace, thanks for posting here in the Community. The Nest Doorbell (wired, 2nd gen) has higher power requirements than most doorbells. You need a transformer that is rated for 16-24 V AC, 10-40 VA to provide enough power to your Nest Doorbell. If you've already installed your Nest Doorbell and you see a blinking yellow light on the front, your Nest Doorbell isn't receiving enough power. Hit this link for more information.

I appreciate the help, alex2023.

Regards,

Emerson

[EmersonB]

Hello Whitace,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Doorbell? Were you able to read the information and check the link I've shared above? In case you have an update, you know where to find us.
  
Best,
Emerson

[EmersonB]

Hey Whitace,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks,
Emerson