Hello @Yuyu1,
I understand that you are not consistently receiving event notifications for your cameras, with events like "person seen" being delivered sometimes but not others, and that you are not receiving alerts when your cameras go offline, even though they are plugged in. I am here to help you troubleshoot these issues and get your alerts working consistently.
First, let's confirm your notification settings are correctly configured for both event alerts and device status:
- Even though your battery cameras are plugged in, check the Google Home app and go to your camera's settings. Look for Battery or Power settings and ensure it recognizes that it is wired or has continuous power. This can improve event processing reliability.
- In the Google Home app:
- Select your camera.
- Tap Settings (gear icon) ---- Notifications.
- Confirm that push notifications are toggled on.
- Under Events, ensure that People is selected.
- Check if your Home/Away Routines might be unintentionally silencing notifications when you are set to "Home." In the Google Home app, check your routines and confirm what happens to the cameras when the home status changes.
- The notification for a device going offline is typically a separate setting. In the Google Home app, tap your profile picture ---- Assistant settings ---- Notifications. Look for a setting related to device status or status changes and ensure it's enabled.
To provide you with the most specific troubleshooting for the connectivity and missed offline alerts, could you please answer a few questions?
- What specific model of Nest Camera are you using?
- What type of phone are you using (iOS or Android), and what is the operating system version?
- When you view the recorded activity for the events you missed in the afternoon, do they show up correctly in the video history?
Please try confirming the settings in the first section, and provide the answers to the questions above. I look forward to your response so we can move toward a solution.
Regards,
Kevin
