Getting video footage before subscription?

[Toffdog]

Really desperately need to access footage from my camera as I think something bad happened to me when I got home last night. I’ve signed up the subscription today as I hadn’t done that and I can’t seem to be able to go further back, before the subscription started. I only need to go back to 20hrs ago. Is this at all possible? 

[BG · Accepted solution]

If you did not have a subscription, only the last three hours are available. It is a rolling three hours and anything over three hours is over written. I don't believe anything will be available before your subscription started. Sorry something bad happened. Hope you are ok.

[Toffdog]

I did think that would be the case but I thought it would be worth trying. Thank you for your reply and kind words. 

[Brad]

Hi there, 

I apologize for my late response. Thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed. 

• Do you still need help with this issue?
• What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Eric_B]

Hey there,
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Eric

[Eric_B]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day!
Eric