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Glass protection nest camera outdoor

ZUNNANKAMON
Community Member

My nest outdoor camera protective glass has broken alone, one day I just start to see badly the image and I saw the class protection was not there anymore is it possible to get a replacement?

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there, 

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue. 

  • Are you talking about missing the glass lens that goes over the Outdoor cam?
  • Or are you referring to the lens on the cam being cracked, or broken?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

ZUNNANKAMON
Community Member

Hello

Cam works perfectly just the glass protection the Lents went off and now there is not more protection. Is like a disk but is broken now. Can you send me a replacement?

Thank you 

Brad
Community Specialist
Community Specialist

Hey there,

 

Thank you for your patience. I have submitted the Request for a Replacement, and here is your Case Id: 6-9728000031825

 

Please note: once I have submitted your replacement request, I will be locking this post.

 

Best Regards,

Brad.