Google Doorbell (Battery) - Can't complete setup after changing network router

[jcreaser]

Hello, I've been running my new Google Nest Doorbell (Battery) for a couple of months now and it's been fine. Today I changed my router over to Google Mesh WiFi (which works great) and all my old Nest Cameras on my 2.4Ghz SSID needed to be reconfigured to the new, single SSID. The Nest cameras all work fine now. I couldn't find a way of reconfiguring the wifi settings on the doorbell so I deleted it from my Home app and tried to reconnect it but with no luck. Basically, when I plug the doorbell in to the USB it pulses white but does not go blue to enable me to continue the setup. Does anyone have any ideas how to reset it or manually configure the doorbell with the new SSID and password?

[tb1]

That's exactly what's happening to me. Any solutions?

[jcreaser · Accepted solution]

Yes, basically I did a reset on the doorbell (by pressing a pin in to the hole on the rear of the device, just near the USB port) for just over 5 seconds. This did a complete reset and then I set up the device using Google Home app. Now working OK. 

[Brad]

Hi there,

@jcreaser I am glad to hear that you were able to get your Nest Hello (battery) installed! Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

Best Regards,

Brad.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks