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Google Doorbell Unmounted

Community Member

I just purchased a Nest Battery Doorbell. I have gone through the setup and it finished. As soon as I mount the doorbell I get the errors that the doorbell is unmounted and that I need to remount it. I mounted it and remounted it many times with no luck. Reset the doorbell, removed from Home and then readded. Even created a new home to see if that worked. The mount seems fine I am unsure what this issue could be. Any thoughts? 




Community Member

You need of ensure the metal back plate is attached correctly. It will not "mount" without it.

Community Specialist
Community Specialist

Hey folks,


Thanks for visiting the Community. Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.


We hope you were able to get the help you need, but if you're still having trouble, please feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!


Best regards,