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Google Doorbell doesn't click to base, small button stays inside

Theo_de_leeuw
Community Member

After taking off the doorbell from the base, the small button on top of the doorbell stays inside. After charging it isn't possible to put it back on the base. I think it is because of the small button. It doesn't 'click'. Loose the screws doesn't help. Anybody an idea how get the small button out again?

 

5 REPLIES 5

Haggis
Community Member

Mine done that and I had to return it for exchange. 

Hi Haggis, thanks for your reply. Google is doing very difficult about a replacement. 

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.