Google Home Live camera feed

[MarkyMalarky]

The Google Home app does not connect or show live feed on Google cameras- the nest app does on those cameras which support Nest.

Please resolve this issue

Many are having problems

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards, 

Brad.

[MarkyMalarky]

Brad, what do you think? What has been done since my last ‘chat’. Nothing!

therefore please don’t waste our time with such a daft question. Please act on the issue   

have a great day

[Brad]

Hey folks,

Let me remind everyone, these forums are for community support. If you're seeking direct assistance, this is not the place for that. Go to Support if you wish for direct assistance. This is a known issue, I do not have any form of solution at this time. Please do your best to submit your feedback via the app, and wait for a response from google. 

Best regards,

Brad

[aatienza]

Hey folks,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Thanks,

Archie

[MarkyMalarky]

yes. all your customers who were duped into buying Google cameras remain unsatisfied with the poor streaming service and will therefore remain unhappy until you promise to resolve  . 

[aatienza]

Hey MarkyMalarky,

Sorry for the delayed response. What type of Nest camera do you have? Also, what error message are you getting when you try to access your camera on the Google Home app? Keep us posted.

Thanks,

Archie

[MarkyMalarky]

No error message. New cameras dont show on nest app. Google Home app doesnt have  the same playback options and loses history. Why change something that works. Awful service 

[Brad]

Hey folks,

Thank you for your feedback on this issue, I fully understand the frustrations of not having your new Nest Cams in the Nest App or available on https://bit.ly/3HtBgJC web app. I can imagine having to use two different apps at the moment is quite daunting, and could lead to frustration. 

However, the new Nest cameras and doorbell are exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support. 

Best Regards,

Brad

[aatienza]

Hey folks,

Appreciate the help, Brad. I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Thanks,

Archie

[Joop]

I also had this with a customer. I couldn't get it resolved with Nest support. eventually removed all cameras. let the customer create a new house for his partner in the Home app. so also on a different Gmail address. then invited himself again, now live video again.