Google Home - Nest Cameras as Favorites, Live Video Slow/Glitchy

[SquattingHen]

I have numerous Nest cameras, some Version 1, IQ indoor, IQ outdoor and new version 2’s. I have my cameras setup as favorites, to mimic the Nest app camera view, and so that I can see live video of my cameras on the Google Home Favorites tab. 

The “new” Google home only nest cameras stream video flawlessly as do the Gen 1 cameras I moved from Nest to Google Home. However the cameras I haven’t moved (and can’t move) show live video but it is choppy. Like it is just getting a snapshot and displaying the snapshot every 3-5 seconds. These cameras do not show a clean, smooth live view as they do on the nest app. 

Frustrating that the live view on the favorite tab doesn’t appear to render the Nest cameras well. If I go into the camera individually on the google home app, the feed is fine. 

[ovidioj]

Hello @SquattingHen, 

Thanks for posting in the community. 

I understand the frustration of experiencing choppy live video on your Nest cameras within the Google Home app. I apologize for any inconvenience this may cause. I appreciate your effort in providing the information. 

You can try the following steps: 

• Network Setup: Are you using Wi-Fi or Ethernet for your cameras and Google Nest device?
• Other Devices Affected: Are other devices experiencing similar issues with the Google Home app or video streaming?

In the meantime, you can try these troubleshooting steps:

• Check Wi-Fi Connection: Ensure a strong and stable Wi-Fi connection.
• Restart Devices: Power cycle your Nest cameras and Google Nest devices.

Please follow the steps above and let me know how it goes. Thank you.

Regards, 

Jorge

[SquattingHen]

Devices have excellent signal strength and stream perfectly in the nest app. It is when viewing those exact same cameras in the Google home app, they are unwatchable in the favorites section. 

[ovidioj]

Hello @SquattingHen,

Thanks for your reply. 
I understand the frustration caused by the slow or glitchy live video on the Google Home app. I apologize for the inconvenience this is causing.

Unfortunately, there isn't a direct solution available at this time. To help us improve these features, I encourage you to send feedback through the Google Home app or through this link: Feedback link. Your input is valuable and will help us address this issue in future updates.

I appreciate your patience and understanding as we work to enhance the Google Home app experience. Thank you. 

Regards, 
Jorge