Google Home cant download clips from camera

[MrPerson1]

I have a package delivered event and I want to download the clip. The help says there should be a download button and other threads say it should be in the drop down menu for the event. I cant find it anywhere. I only have this camera in the google home app and I dont think it will even let me add it to the nest app if I wanted to. Attaching some screenshots of the event, event menu, and event details.Normal event screenEvent Details 1Event details 2Event menu

[MplsCustomer]

@MrPerson1 

This is now it works on an iPhone.  Perhaps it's similar on an Android phone.

Once you have the event displayed, click on "Event details"; a large "Person" popup covers the bottom two-thirds of the screen, but a download icon with a down arrow appears in the upper right corner next to the "More" icon (the 3 dots). Click that download icon to download; you'll get a message about whether you want to grant permission for the Google Home app to access Photos.

[Jenelyn_O]

Hi there,

Thanks for reaching out. I'm sorry for the delay. Were you able to try the steps provided above? Please let us know how it goes. 

I appreciate your help, @MplsCustomer.

Best,

Jenelyn

[Jenelyn_O]

Hi MrPerson1,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Jenelyn

[LovelyM]

Hello MrPerson1, 

I'm checking in to make sure that you've seen our responses. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours. 

Cheers,
Lovely