05-19-2022 09:36 AM
I have a Google Nest Wired Doorbell and migrated my Nest account to Google Home. I added family members to Google Home. The family members cannot access Nest Doorbell - it shows the Nest Doorbell is offline. However, it is not offline - I can see it through the primary account.
06-01-2022 09:47 AM
Restarting and factory resetting your Google Nest camera or doorbell will have different results:
Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.
Factory reset: Erases all your settings and options, and restores its factory default settings. It will not automatically reconnect to Wi-Fi and you'll need to set it up again.
You can find this information, plus additional information on this process here. Please let me know if you have further questions.
06-08-2022 08:29 AM
Did you have any more questions or need any additional help?
06-11-2022 06:57 PM
We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.