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Google Home location

PietroBatoni
Community Member

Hi, I bought a Google nest camera a few month ago, it worked fine and I turned it on and off automatically with the automatisation.

Recently these automatisation seems to have stop working,

It stays on all the time and keeps sending me notifications even when I'm at home.

Home can't compute my location for whatever reason, I've tried a lot of different things, such as reinstall, close and open again,make new automatisation etc.

The things is that it can find my girlfriend location but not mine,

I don't know what to do, please help me, I heard it's a bug

 

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1 REPLY 1

Rusell
Community Specialist
Community Specialist

Hi PietroBatoni,

 

Thank you so much for posting in the community. I'm sorry to hear that the automation has stopped working only on your phone. I'm happy to help you!

To help me find the best solution, I'll need to ask you a few questions:

  • Is the iOS or Android update?
  • Is the app updated? 
  • Did you work in your phone before? 
  • When did the inconvenience start? 
  • Are both using the same email?

Keep me posted.

 

Best regards,

Rusell.