When attempting to view Camera History, the Home software is very slow, continually suggesting the event has been deleted or unavailable. In looking at alternatives within the App, then returning The Video History shows the video action within the thumbnails, yet the full video does not play. The Nest Doorbell nearby shows the video via the Nest App. Why the difference between the two Apps, when the Mesh wifi extenders are so close to each other?
Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.
Hello Abi, thank you for your interest. Yes I pay the annual subscription. As one example there was a parcel delivery attempt made on the 29th at 12:28 recorded on one garden camera. The Front Door camera didn’t record this. In my attempts to view this the App crashed. Why are the two cameras different in their software? The process for checking full Video History is different when clicking on Links. I purchased 3 additional Google Mesh Wifi extenders to cover different zones in my small property. It’s disappointing to experience such a poor Wifi signal within a range of approx 20ft from one master room next to the main Router, to two adjoining rooms.
Thanks for the information. We appreciate you checking that for us. Let’s get this sorted — a few questions: how far is your doorbell from the router? Are there other devices connected to the same Wi-Fi where the doorbell is connected to? What troubleshooting steps have you tried aside from restarting the doorbell? Also, are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the doorbell?
Going over the steps here might help:
Let me know how it goes.
I appreciate the help here, Brad and Abi.
@Harriflex16 how's it going with your Nest Camera? We would appreciate it if you could share with us the information we're asking above. Also, were you able to perform the suggested steps that JT has shared? We'd be glad to hear from you — We'd like to make sure everything is working.
Thanks for answering, Brad, Abi and JT.
I too have this issue. The notifications are really slow. I had deliveries leave because I was not notified until about 5 minutes after. And even when I do get notifications and try to check, the app tells me to check back later and the video is not available. This is across the board on all my nest door bell and the Google flood light cameras.
I've tried everything. Resetting my router multiple times, resetting the devices multiple times. I also have a separate network that's 2.4ghz that is strickly for the cameras.
Only thing I haven't tried is getting rid of this system and going with something else. Right now it's starting to look tempting.
Have you tried to set up your cameras on a faster network, like a 5ghz network? The faster, and steadier connection, the better. When you state you reset them, are you referring to a restart or an actual factory reset?
As much as an inconvenience this may be, manually factory resetting your cameras is going to be my main recommendation at this time. You're welcome to choose what you would like to do next. Please let me know.