09-25-2022 05:58 PM - edited 10-01-2022 03:51 PM
We just set up the Google Nest Indoor 2nd Gen camera as a baby camera. As you can see in the image below, the night vision is all but worthless due to focusing solely on the walls to left and right. Any idea how to fix this aside from moving the camera? We have a Nest IQ Indoor (2018) and it’s night vision is superb - never had an issue like this before.
Edit: this is apparently affecting a lot of us Nest users. If you are also having this issue, please add your voice below so we can get more notice by Google.
Answered! Go to the Recommended Answer.
10-06-2022 12:53 PM - edited 10-07-2022 12:40 PM
Sorry to hear your Night Vision video quality is poor, I’m happy to help! Most Night Vision specific issues are caused by your camera’s infrared light that reflects off a surface near your camera. If a bright white shape along the edge appears while everything else is too dark, there might be a surface that’s too close. That could be why if you had a previous baby monitor, or another camera emitting its own IR light, you may be experiencing this.
To fix this, angle your camera, so the surface stays out of view. If that doesn’t do the trick, take a look at this Help Center article about Night Vision video quality. There are more steps you should try to improve your video quality.
10-10-2022 03:08 PM
Same for me. Our camera is super dark, can't see anything. Just happened a few day ago, didn't change anything.
10-10-2022 06:47 PM - edited 10-10-2022 06:49 PM
Just purchased my nest today to replace our owlet cam. We installed the new camera and tested before bed and thought it had great quality! Turned off the lights and put my toddler to bed and this is the result.... wth?!
10-10-2022 06:58 PM
yup thats the big problem/issue rightnow for atleast almost 2 weeks now.. much people having this issues. with night vision issues to dark, and with blurry green screens.. and since the last update today, i got more issues, slow loading in the camera live feed. and few cameras cant finding the camera error.
Google Home App Version: 188.8.131.52 Im from the Netherlands.
P.s. I tryed with older apk files, older home app versions, but nothing fixxed yet.. so i hope google comes with a update.. 🙂
10-10-2022 07:02 PM
We're on Version 2.59.211 from 4 days ago and are in the U.S. Our 2nd gen indoor camera is NOT having this problem. Could this be happening to customers outside the U.S. and/or on particular versions?
10-10-2022 07:09 PM
mabey, but... Btotusek has the indoor cam 2nd gen new today and the same issues. so i think its not anymore a failling leds. but more software issues.. ithink?... but i tryd older apk versions of the home app. but nothing fixxed the issues. or a update has broking stuff...?
10-15-2022 07:26 AM - edited 10-15-2022 07:27 AM
I am located in the US and it is happening to me. Oddly, it is happening with the cameras at my 2nd home in Pennsylvania, which has newer gen cameras. Not my primary address that has first gen cameras.
10-11-2022 09:31 AM
Why is this continuing to be marked as resolved? This is not resolved. Keep this open until it's actually fixed.
10-11-2022 11:07 AM
because brad is not reading or listening or something.... i think something about a week. and much people telling him that... so yeah its frestrating... -_-
10-11-2022 05:26 PM
Because Brad is a bot. And like a bot, he is replying based on his AI programming and the solution algorithm which was provided to him. Super frustrating.
Brad is a lie.
10-21-2022 01:26 PM
We just need to start new threads and link to this one until they fix it. They're trying to hide it by marking as resolved, but it's possible to keep it in the spotlight by simply making new threads until they act decently on it; starting by recognising the real issues. In this case: a faulty firmware/software update.
10-11-2022 09:32 AM
If you're also experiencing poor night vision quality, make sure you give the previous troubleshooting steps a try first. If those don't work, please fill out this form, and a higher tier of support will reach out to you.
10-11-2022 10:22 AM
Can you please post the form to return the camera?
The camera did not move , was working fine , now is not working. These are my steps to troubleshoot.
10-11-2022 11:04 AM
true story! Brad dont wanna listen, much people telling this to him...but brad has no eyes to read or something... lol
10-12-2022 10:24 AM
We are still collecting information on this, and would love your feedback. Please use the form I previously sent to tell us more about your experience. Support should reach out to you for next steps.
10-24-2022 12:02 PM
Submitting info on this through your link now
10-30-2022 08:02 PM
I’m having this issue and I just purchased these cameras 6 weeks ago. I’m confused why you guys are taking your time on trying to fix this issue? I use these in my children’s rooms and it’s pretty much pointless to have them in there if the night vision is not working, and the camera is only showing me a dark room. At this point, I think I’m better off returning these cameras, and purchasing some thing that actually works. your responses are completely stupid and you should primarily focus on fixing this issue instead of having people fill out stupid forms.
11-02-2022 01:50 AM
Welcome to the forums... This is their standard practice. They're just trying to keep everyone busy and distracted while avoiding responsibility.
10-15-2022 06:49 AM
My camera now seems to be getting stuck in night vision mode during the day. Customer support has been useless. What a waste of money.
10-15-2022 06:55 AM
In the past, a couple of our cameras (one 1st gen and one 2nd gen) have gotten stuck in night vision during the day a couple of times. Toggling the "Night vision" setting off and on resolved it.
10-17-2022 01:29 PM
anyone for a solution? I noticed mine was the same bug as yours. Any update?
10-17-2022 03:01 PM
9to5Google has picked up on this issue! Maybe we’ll get some answers now.
10-17-2022 10:00 PM
i notice a new sort weird issue.
someone has this to, beside the night vision issues?..
some new blurry weird screen issue?.... now on 4 cameras?
10-21-2022 11:48 AM
Same issue here! Did you ever figure out what to do without moving the camera?
10-21-2022 01:45 PM
Hi everyone. I simply made a new thread: https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Google-Indoor-Camera-Night-Vision-Too-D... . Not marked as resolve, and *boom* at the top of the board. Don't let them bury the issues with false "accepted solutions". Just keep piling on replies in the new thread if you wish. Eventually online tech publications will pick it up and write articles about it. It's sad we need to shame them into fixing their bugs, but then again given that they don't take responsibility otherwise, I see no other way. 🤷
10-22-2022 03:34 PM
Night vision on both my google nest 2 wired cameras are now useless after latestes update. Thought it was hardware issue at first but definately not as both 2nd gen cameras affected. 1st gen cameras are working fine. Another fine mess by google! Will be returning for a refund.
10-23-2022 12:29 AM
Amy updates to this?? My camera is doing the exact same thing....
10-23-2022 12:32 AM
No, google need to sort this out, the camera night vision is now useless.
10-21-2022 01:37 PM
I, and many, many others, have this problem: https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Google-Indoor-Camera-Night-Vision-Too-D... .
It has likely started since a recent firmware/software update of Nest Cams, at least including the Nest Cam Indoor. I, and all others, have not moved our cameras a single millimetre (for many, including myself, these are literally screwed into the wall after all). It worked well before, now it doesn't work well anymore. The problems are:
Again, none of this happened until some weeks ago. I/we didn't change anything to our setup. Everything points to a firmware/software stuff-up.
The above linked thread was sneakily marked by some @Brad "Community Specialist" as resolved (he accepted his own "solution"; nobody else accepted it).
10-21-2022 01:57 PM
I have this same issue and is very frustrating. Support has done nothing to help with the issue and is most certainly due to a bad firmware update. This issue only occurred after an update and my camera hasn’t moved at all. The video quality is also significant degraded compared to just a few months ago.
10-22-2022 12:35 PM
Same issue! From one day to another the screens went black when on night mode...
Send a few emails to Google support, they send me 3 new cams but the problem stays the same!
It seems that they also don't know what to do. PLEASE FIX THE FIRMWARE/SOFTWARE PROBLEM.
10-22-2022 12:55 PM
Oh yeah, still the same issue I am having too.
10-22-2022 03:21 PM
Yep, clearly firmware/software related. Additionally, I'm noticing far worse motion detection under the aforementioned lower (artificial) light conditions where the colours are smudgy and mpeg compression artifacts are showing. Likely the motion and people / animal / familiar face / etc.. detection runs on the already processed video data, and is thus affected by these issues as well.
This needs to be fixed ASAP; I'm paying for Nest Aware for a reason, not for events being constantly missed. @Brad will Google refund our subscription fees for the duration the system is crippled by their own developers' bugged firmware/software updates? Please provide a response, so we can decide whether complaints need to be filed with our national consumer watchdog.
10-22-2022 03:34 PM
We're sorry to hear that and we appreciate your efforts here. Let's sort this out — what troubleshooting steps have you tried so far?
Looking forward to your response.
10-22-2022 03:45 PM
For God's sake, @EmersonB , just read my and others' posts and replies, including all those in the original thread I linked to. There is nothing to try here, beyond observing the problems (which are reported and documented very extensively now!). This is not something we as users can troubleshoot. It's a faulty/buggy firmware update. What we need you to do, is to speak to the developers and urge them to implement a fix ASAP for the problem they themselves created.
10-22-2022 03:48 PM
Preach!!! Hands up!!!
10-22-2022 03:46 PM
Get ready for support bot Ebedia to mark this thread as solved. With a canned AI generated solution. Been there done that Ebedia.
10-23-2022 01:33 AM - edited 10-23-2022 01:41 AM
We did everything. The Google customer service even send me 3 new cams. Didn't change anything. So it doesn't has to do anything with the cams itself or the location where they stand/hang.
It has to do with the software/firmware. The infrared lights work but the pictures we see are to dark/black. With the latest update the maybe changed something with the brightness???
So to fix it: undo what they did with the latest update in function of the cams or start from zero to fix it.
This is already a month or so?? Don't your tech guys use their own Google cams?? Don't they notice the problems themselfs?? Or do you know what the problem is but give everybody the silent treatment??
All we have to hear is 'oh that doesn't sound right. I'll reach out to our tech department. I'll stay in touch' and not some "solution" we all already saw on you FAQ pages. Do some digging. And solve it.
10-24-2022 11:23 PM
I have the same issue. I can confirm that everything was working fine. The camera wasn’t touch and move and night vision stopped working correctly. It s too dark. Worst I got robbed and the footage is useless. PLEASE SOLVE THIS SOFTWARE ISSUE AND STOP ASKING USERS TO TRY TO MOVE THEIR CAM.
10-24-2022 11:26 PM - edited 10-24-2022 11:27 PM
Are all people affected on IOS ? Google Home IOS 2.59.211 and Camera Software version: spencer-user 1.63 OPENMASTER 319576 release-keys stable-channel stable-channel ?
10-25-2022 04:26 AM
Yes and this includes the new Google Nest doorbell wired 2nd. Night view is dark. Same software 1.63.