We just set up the Google Nest Indoor 2nd Gen camera as a baby camera. As you can see in the image below, the night vision is all but worthless due to focusing solely on the walls to left and right. Any idea how to fix this aside from moving the camera? We have a Nest IQ Indoor (2018) and it’s night vision is superb - never had an issue like this before.
Edit: this is apparently affecting a lot of us Nest users. If you are also having this issue, please add your voice below so we can get more notice by Google.
Answered! Go to the Recommended Answer.
Sorry to hear your Night Vision video quality is poor, I’m happy to help! Most Night Vision specific issues are caused by your camera’s infrared light that reflects off a surface near your camera. If a bright white shape along the edge appears while everything else is too dark, there might be a surface that’s too close. That could be why if you had a previous baby monitor, or another camera emitting its own IR light, you may be experiencing this.
To fix this, angle your camera, so the surface stays out of view. If that doesn’t do the trick, take a look at this Help Center article about Night Vision video quality. There are more steps you should try to improve your video quality.
It’s obviously not solved. These forum “reps” are literally useless and provide no actual technical insight or knowledge into the matter. This needs to get to engineering to make a difference.
The "Community Specialists" are paid Google staff; their job is to make problems "go away" on the fora. Either they gaslight customers into believing it's their problem/issue they need to troubleshoot themselves, or they at some point magically mark some nonsense post as "accepted solution". Take a look at the other fora, notably the Nest WiFi one. Some issues have been running for years (a record one for more than 4 years; obvious major bug, unresolved).
Since this night vision failure is not happening to all customers or on all Google Nest cameras, perhaps Google Nest--with their internal knowledge--could come up with a list of questions that might point to something all the failing cameras have in common.
Glad to see I'm not alone with this issue. Sad nothing has come of it. Pretty pointless to have a camera that doesn't work at night anymore. Chiming in to say my camera started this a little while back in hopes that a solution is found.
Thought I was going crazy and it’s always been like this. (We just got back from a 3 week vacation) I just spent forty minutes at 3am adjusting all settings and resetting our cameras. We use ours for nursery and playroom cameras and now I can’t see my 7 month old and 2 year old. This has obviously got to be a Google issue Brad my dude.
Just purchased my nest today to replace our owlet cam. We installed the new camera and tested before bed and thought it had great quality! Turned off the lights and put my toddler to bed and this is the result.... wth?!
yup thats the big problem/issue rightnow for atleast almost 2 weeks now.. much people having this issues. with night vision issues to dark, and with blurry green screens.. and since the last update today, i got more issues, slow loading in the camera live feed. and few cameras cant finding the camera error.
Google Home App Version: 188.8.131.52 Im from the Netherlands.
P.s. I tryed with older apk files, older home app versions, but nothing fixxed yet.. so i hope google comes with a update.. 🙂
We're on Version 2.59.211 from 4 days ago and are in the U.S. Our 2nd gen indoor camera is NOT having this problem. Could this be happening to customers outside the U.S. and/or on particular versions?
I am located in the US and it is happening to me. Oddly, it is happening with the cameras at my 2nd home in Pennsylvania, which has newer gen cameras. Not my primary address that has first gen cameras.
We just need to start new threads and link to this one until they fix it. They're trying to hide it by marking as resolved, but it's possible to keep it in the spotlight by simply making new threads until they act decently on it; starting by recognising the real issues. In this case: a faulty firmware/software update.
If you're also experiencing poor night vision quality, make sure you give the previous troubleshooting steps a try first. If those don't work, please fill out this form, and a higher tier of support will reach out to you.
I’m having this issue and I just purchased these cameras 6 weeks ago. I’m confused why you guys are taking your time on trying to fix this issue? I use these in my children’s rooms and it’s pretty much pointless to have them in there if the night vision is not working, and the camera is only showing me a dark room. At this point, I think I’m better off returning these cameras, and purchasing some thing that actually works. your responses are completely stupid and you should primarily focus on fixing this issue instead of having people fill out stupid forms.
Hi everyone. I simply made a new thread: https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Google-Indoor-Camera-Night-Vision-Too-D... . Not marked as resolve, and *boom* at the top of the board. Don't let them bury the issues with false "accepted solutions". Just keep piling on replies in the new thread if you wish. Eventually online tech publications will pick it up and write articles about it. It's sad we need to shame them into fixing their bugs, but then again given that they don't take responsibility otherwise, I see no other way. 🤷
Night vision on both my google nest 2 wired cameras are now useless after latestes update. Thought it was hardware issue at first but definately not as both 2nd gen cameras affected. 1st gen cameras are working fine. Another fine mess by google! Will be returning for a refund.
I, and many, many others, have this problem: https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Google-Indoor-Camera-Night-Vision-Too-D... .
It has likely started since a recent firmware/software update of Nest Cams, at least including the Nest Cam Indoor. I, and all others, have not moved our cameras a single millimetre (for many, including myself, these are literally screwed into the wall after all). It worked well before, now it doesn't work well anymore. The problems are:
Again, none of this happened until some weeks ago. I/we didn't change anything to our setup. Everything points to a firmware/software stuff-up.
The above linked thread was sneakily marked by some @Brad "Community Specialist" as resolved (he accepted his own "solution"; nobody else accepted it).
I have this same issue and is very frustrating. Support has done nothing to help with the issue and is most certainly due to a bad firmware update. This issue only occurred after an update and my camera hasn’t moved at all. The video quality is also significant degraded compared to just a few months ago.
Same issue! From one day to another the screens went black when on night mode...
Send a few emails to Google support, they send me 3 new cams but the problem stays the same!
It seems that they also don't know what to do. PLEASE FIX THE FIRMWARE/SOFTWARE PROBLEM.
Yep, clearly firmware/software related. Additionally, I'm noticing far worse motion detection under the aforementioned lower (artificial) light conditions where the colours are smudgy and mpeg compression artifacts are showing. Likely the motion and people / animal / familiar face / etc.. detection runs on the already processed video data, and is thus affected by these issues as well.
This needs to be fixed ASAP; I'm paying for Nest Aware for a reason, not for events being constantly missed. @Brad will Google refund our subscription fees for the duration the system is crippled by their own developers' bugged firmware/software updates? Please provide a response, so we can decide whether complaints need to be filed with our national consumer watchdog.