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Google Nest Battery Doorbell: Latch Stuck

davidford83
Community Member

The latching mechanism on my Google Nest Battery Doorbell is stuck after I've removed it from the mount to charge the battery. I cannot get it unstuck and therefore am unable to mount it again. Please advise as soon as possible. 

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@davidford83 

Many customers in this forum have reported the same issue. A few have resorted to carefully lubricating the latching mechanism with a little WD-40, but this does not seem to work for all, and you have to be careful not to get WD-40 inside the doorbell.

You could try contacting Support:

https://support.google.com/googlenest/gethelp

Juni
Community Specialist
Community Specialist

Hi folks, 

 

Thanks for the help here, MplsCustomer.

 

davidford83, thanks for reaching out. I hope you've got the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

 

Regards,

Juni

 

Juni
Community Specialist
Community Specialist

Hi there,

 

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

Juni
Community Specialist
Community Specialist

Hello there,

 

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

 

Best,

Juni