Google Nest Cam Battery - Wont connect to 'device that can help get online'

[ajrichards6]

Hi there, 

I have bought a 3 pack of Google Nest Cam Battery and in the process of installing them. 

I am using the latest version of Google Home app on IOS. 

The first camera connected just fine and is in working order. I then went to connect the second and third cameras but the issue of ' looking for a nearby device that can help get your device online faster' continues to happen and then fails. I have reset my whole wifi network, and cameras multiple times but no resolution. 

Would love some assistance please. 

[Lotusman]

I have similar problems (posted just yesterday) and this forum and the internet as a whole are full of this very complaint. The reasons may be varied but it is largely based around Google trying to sell more Nest Aware subscriptions. Some things you could look into... Do you have two wifi networks running, across which your new and/or old and new devices are trying to connect? Google has deemed that unacceptable even if they both belong to you. So make sure you are not installing across different SSID's (extenders can cause this). Also there certainly 'appear' to be some 'created' incompatibilities with previous generations  if you have any of those. Tech support told me I needed to be within a few feet of an 'assisting device' (oxymoron) when setting up these new gen' devices, they specifically requested I be near a thermostat but that seems illogical, a hub or such should be treated identically. Finally some folks here have found success by disconnecting ALL legacy devices, adding the new ones (by telling the installer you have no legacy devices), then add the original devices back in. Sorry that there isn't an immediately easy fix; Google actually manufactured this situation and their support have admitted so.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.