Google Nest Camera (Battery and Floodlight) - Not receiving push notifications in Google Home App

[747GhostBear]

Two different types of nest cameras, outdoor battery (plugged into wall power) and floodlight (hardwired). Cameras work fine and capture event history, but I am not receiving any push notifications for events within zones to my mobile device via the Google Home app. Current device is a Google Pixel 4 running android 12. Have already tried uninstalling and reinstalling the app, rebooting the phone, rebooting the cameras, factory resetting the cameras. Notification settings show as on, and other devices withing the designated home (an iPhone) are receiving push notifications as configured. Short of resetting my phone, I've tried pretty much everything else. The devices all were sending push notifications to my device until one of the cameras went offline and I had to reconfigure my Google Home and reset/add all the cameras back. I have reset the devices and created a test home as well to test if it sends me push notifications and that did not work either.

[MplsCustomer]

@747GhostBear 

There has been one previous post on not receiving notifications on a Pixel 4 phone: https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Home-App-not-giving-notifications/m-p/4...

[747GhostBear]

The solution here isn't super clear. Not sure what they mean by relogin in this instance. Does this mean within the app?

[EmptyNester]

You should probably talk to an actual Nest Camera tech about this by phone.  Here is the link to start the process.  If you figure out the solution please return here and let us know.  There are other people running into this as well.

Here is the link: https://support.google.com/googlenest/gethelp

[747GhostBear]

I ended up reaching out to Google Nest support and was on the line with them for 50 minutes. Nothing we did on the call seemed to change anything, but apparently the issue fixed itself. I will monitor to see if it's still having issues, but it seems like it's working just like it was before. Most bizarre thing.

[EmptyNester]

Glad to hear it is working.  It makes you wonder if they did anything at their end to re-establish the notifications and just didn't let you know.  It seems like an odd coincidence that it started working when you were on the phone with them.  But hey,,,, as long as it is working.

[janthadeus]

Hi folks,

Thanks for your help MplsCustomer and EmptyNester.

Sounds like a plan! I'm glad to hear that everything is working now. Please keep us posted.

In the meantime, do you still have other questions and concerns? 

Cheers,
JT

[janthadeus]

Hi there, 

I just wanted to follow up to see if you still need our help. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. Have a great day! 

Best regards,

JT