Google / Nest Cameras No Longer Connecting in App / Wifi

[Rich40]

Hi, I know this has been asked before, but I am looking for fresh answers.

I have both legacy Nest cameras / protect as well as new Google Cam Battery cameras. They were all connected to my original wifi network for years and working fine. Eventually I purchased a second-hand Nest Indoor IQ cam and had no luck adding it to my network, I eventually gave it away. 

Fast forward to current day, I bought a new router (Eero Max 7), got it set up, and I cannot connect a single Google / Nest device back despite trying to reset them, deleting and adding back to my app. I tried to go back to my old router just to check, and I could not add them there either, so it seems no matter which router I use, I get the same result.

This makes me believe there could be an issue emanating from the ISP, possibly? I've tried all the advice I have seen in various message boards but nothing super technical with the router settings, etc.

Thanks!

[Rich40]

Update: By doing a hard reset on my Google Nest Cam Battery, Nest Outdoor IQ, and Nest Protects, I was able to get them installed and connected. All of my Nest Cam Indoor cameras, like six of them, no luck since the 'reset' is removing them from the Nest app and unplugging them, none of which worked. I tried to take the router off of 5G, no luck there as well. 

[moralesvicente]

Hello Rich40, 

Thanks for reaching out to the Google Community Forum. I’m sorry to hear that your Nest Camera Indoor is still not connecting to your Wi-Fi network. So no worries, I’m here to 

I appreciate that you have taken action by performing the troubleshooting steps above. To continue getting to the root of the situation, could you please help me by answering some questions?

• Which specific model of Nest Indoor Camera do you have? For detailed information, refer to Technical specs for Nest cameras and doorbells.
• Can you please tell me what color of LED light you see on your camera? 
• How far is your camera from your Wi-Fi router? 

Any additional details you can provide will be helpful.

 Regards,

Daniel

[Rich40]

Hi Daniel, I have the 'original' Nest Cam Indoor, several of them. The lights are currently flashing blue. The cameras are at varying distance from less than 1' to 20' maximum. 

[moralesvicente]

Hey Rich40, 

Thank you so much for keeping me updated. So let's explore some troubleshooting options for your device to get it working smoothly again.

• Make sure Bluetooth is on. Turn Bluetooth off, then back on to refresh the connection.

• Put the mobile device on airplane mode, then turn on Bluetooth and Wi-Fi.

• Restart the phone or tablet.

• Reset the joining device to default.

• Restart the modem and router.

• Try a different mobile device.

• Move your Nest Cam Indoor closer to the router.

• Check the network settings.

If your camera is first-generation, you need to set it up on the Nest app; for second-generation, you need to set it up on the Google Home app.

Please let me know if these steps are helpful.

Best regards,

Daniel

[Rich40]

Hi Daniel, I did try the various restarting of routers and modems, I even used multiple routers. I used my device, my wife's, all the reset tricks for bluetooth and wifi.

What I find interesting is that any device that I could perform a reset via button on the device itself I have been able to add back, and I just added a new purchase Nest Cam Wired with no issues. The first generation Nest Indoor cams cannot be hard reset as far as I know and I have not gotten one to add to the app and I have six of them.

[moralesvicente]

Hello Rich40, 

I really appreciate your taking the time to perform these steps. We need to continue extending our help. That's why the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there. 

Best regards,

Daniel

[moralesvicente]

Hey Rich40, 

Hello again, we haven’t seen your form submission come through. Were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Regards,

Daniel 

[Rich40]

Sorry, have been swamped. I completed the form. Thanks!