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Google Nest Doorbell Battery Drains Within 12 hours

HalC
Community Member

The battery dies within 12 hours after being fully charged. Grant it, I did buy a refurbished unit. I fully charged it and everything seems to work doorbell and recording live events. A fully charged unit should last more than 12 hours. 

4 REPLIES 4

rk123
Community Member

Google nest doorbell (Battery) is the worst. I have received two new replacement products, done multiple resets with help support, and each time the battery is still fully drained within 3 days of full charge. When reaching out to Google support, they have been not helpful at all and every solution is to send me a new doorbell, but that doesn't work when the product is faulty to begin with. Unsafe product to use in my opinion - extremely unreliable. 

Brad
Community Specialist
Community Specialist

Hey folks, 

 

I just wanted to thank you for your patience, and I am sorry to hear that you're experiencing troubles with charging your device! I know that keeping your Nest Camera or Doorbell charged is very important, and I would love to help you out.

 

When it comes to keeping your Nest Doorbell (battery) or Nest Cam (battery) up and running, here are some articles and troubleshooting guides for the Best Charging Practices:

  • This is a great article on general charging times for your devices.
  • This helpful article tells you how to save the battery with your doorbell or camera.
  • And this last article, will go over charging expectations when you may live in a cooler/colder environment which will address charging temperatures, etc.

I hope those articles help shed some light on charging and maintaining battery levels of your Nest Doorbell or Camera!

 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in to see how the conversation is going, as there's been a lapse in activity on this thread.

Best regards,
Brad

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

Thanks for your help here, Brad.

 

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread. 
 

Regards,

JT