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Google Nest Doorbell Battery Won't Mount onto the Plate

MikeWalshBowser
Community Member

Google Nest Doorbell Battery won't Mount onto the Plate.

I've had my Doorbell for a couple of months and used it in battery mode with no issues remounting it.

Following charging the device, I was unable to mount it onto the back plate. the device would not click back into place.

On close inspection, I noticed the top small mounting pin which you released with the unlocking pin had not been released and reset following the unmount from the plate and was still within and flush with the device.  

My Fix to release the button: I used a sharp blade (penknife) to position my blade under the depressed button. i held the blade horizontally to flick the blade outwards to pull the button out. very little pressure was applied and the button came out. this allowed for the device to be remounted.

Hope this helps a few people out 

 

11 REPLIES 11

RXShorty
Gold Product Expert
Gold Product Expert

Hi @MikeWalshBowser 

Thanks for sharing your experience and solution!
It is much appreciated, and glad you got it resolved. 😊

MikeWalshBowser
Community Member

Thanks, @RXShorty 

Thanks for the help, @RXShorty.

 

Hello MikeWalshBowser,

 

Thanks for posting in the Google Nest Community forum. I appreciate you sharing the information above that might help the Community members in the future. Please let us know if there's anything else you want to share. Otherwise, I'll be locking this thread after 24 hours. 

 

Best,

Jenelyn

MikeWalshBowser
Community Member

I'll just provide a photo of how I did my fix 

Hi there,

 

It's me again! Please feel free to share the photo you mentioned above. I'll just keep this thread open for now. 

 

Thanks,

Jenelyn

Jenelyn_O
Community Specialist
Community Specialist

Hey MikeWalshBowser,

 

I just want to give you a nudge. Please feel free to post the photo you mentioned. 

 

Regards,

Jenelyn

Jenelyn_O
Community Specialist
Community Specialist

Hello there,

 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 

 

Best,

Jenelyn

Hey Jenelyn, I don't seem to have the function to add a photo. can you assist? cheers

 

Hi MikeWalshBowser,

 

Please click this link then scroll down to your response and hit reply. Check for the camera icon or click the three horizontal dots to expand the toolbar. From there, you'll be able to reply and share a photo.

 

Best,

Jenelyn 

Jenelyn_O
Community Specialist
Community Specialist

Hi there,

 

Checking in — were you able to try the steps I provided above on how to add a photo in this thread? Please let me know how it goes. 

 

Thanks,

Jenelyn

Jenelyn_O
Community Specialist
Community Specialist

Hey MikeWalshBowser,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

 

Regards,

Jenelyn