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Google Nest Doorbell Battery displays "Camera feed is not available" on Google Hub

amerpastco
Community Member

I purchased a Google Nest Doorbell (battery) and it streams fine to the Google Hub when opened on the Hub.  However, if a person presses the doorbell button, a message of "Camera feed is not available" is displayed on Google Hub.

I can immediately "Ok Google, show me the doorbell" and the stream works just fine.

In case this was due to the camera running from the battery, I connected it to a power source and the same issue occurs.

Any ideas?  Thanks in advance!

4 REPLIES 4

fc24
Community Member

I just got the Nest Doorbell (wired) and the Google Hub, and has the same issue.

Brad
Community Specialist
Community Specialist

Hi there, 

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue. 

  • Do you still need help with this issue?
  • What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.