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Google Nest Doorbell Connection

JP28
Community Member

Hello,

I have the Nest app and the doorbell camera was connected fine. Randomly, 3 days ago the app deleted my doorbell camera from it. Now, in trying to connect it back, it is asking me for the 6 digit entry key that is on the back of the product, which is already installed on my front door. 

How can I get the 6 digit code after the product is already installed, and so I can use the camera again to see who is at my door?

Thank you. 

1 ACCEPTED SOLUTION

Rubes
Silver Product Expert
Silver Product Expert

The camera can be removed from the wall plate using the removal tool included in the box or a small, unfolded paperclip. On the bottom of the wall plate, you’ll notice a small hole. That’s where the paper clip goes to unmount the camera.

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3 REPLIES 3

Rubes
Silver Product Expert
Silver Product Expert

The camera can be removed from the wall plate using the removal tool included in the box or a small, unfolded paperclip. On the bottom of the wall plate, you’ll notice a small hole. That’s where the paper clip goes to unmount the camera.

View solution in original post

Brad
Community Specialist
Community Specialist

Hi there,

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. As Rubes said, you can remove the doorbell and get the code. Please let me know if you need further assistance.

 

Best Regards,

Brad. 

Brad
Community Specialist
Community Specialist

Hey folks.

 

Just popping in to see  if you still needed assistance with this issue? Please let me know!

 

Best Regards,

Brad.