06-12-2022 09:25 AM
My Google nest is delaminating for the second time in as many years. Can I get a replacement for it?
06-12-2022 09:44 AM
You could purchase a silicone case--like we and other customers have done--to cover up the peeling. But if your Google Nest Hello Doorbell is more than a year old, it's not likely Google Nest will replace it.
With your post, there are now 278 threads about "peeling" Google Nest Hello Doorbells in this forum and 27 threads about "delaminating" Google Nest Hello Doorbells. One of our Nest Hello doorbells--20 months old--is peeling. That Nest Hello and another one of ours also won't ring the internal chime anymore due to a failing internal battery (another defect with hundreds of posts here in this forum). It certainly seems both are clearly known defects. Yet in spite of all these reports Google Nest says they "cannot" replace them if they are more than one year old. "Cannot"?? It seems rather they will not do anything.
In previous posts, I've suggested that customers with Nest Hello doorbells that are peeling--or failing to chime due to a failing internal battery--be given a discount on a new, RE-DESIGNED Google Nest Hello Doorbell (NOT the new battery doorbell) that has a user-replaceable internal battery obtainable from Google Nest and that corrects the susceptibility to peeling. So far, no one from Google Nest has responded.
06-16-2022 09:24 AM
Hey there,
I am afraid that Google/Nest generally does not replace a replacement device. However, If you are still under warranty I would reach out to Support for further assistance.
Best regards,
Brad
06-20-2022 04:55 PM
Hey johnmac1952,
Appreciate the help, Brad and MplsCustomer. I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have.
Thanks,
Archie
06-21-2022 10:28 PM
Hey johnmac1952,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Archie